Last updated: January 20, 2025

Welcome to roza.com.bd. We respect your privacy and value your trust in us. This document explains how we collect, use, and share information about you when you visit our website, use our services, or interact with us in other ways. By using roza.com.bd, you agree to the practices described in this policy.

1. Information We Collect

1.1. Information You Provide

We collect the information you provide directly to us, such as when you:

  • Create an account or update your profile.
  • Place an order or participate in a promotion.
  • Contact customer support or send us communications.

This may include your name, email address, phone number, shipping address, payment details, and other information you choose to provide.

1.2. Automatic Information

We automatically collect certain information when you interact with our website or services, including:

  • Your IP address, browser type, and operating system.
  • The pages you visit, time spent on pages, and clickstream data.
  • Device identifiers and diagnostic data.

We use cookies and similar technologies to collect this information. You can manage cookie settings in your browser.

1.3. Information from Mobile Devices

When using our apps or accessing our services through mobile devices, we may collect additional information, such as:

  • Your mobile device’s unique ID and IP address.
  • Your location, if you grant permission.
  • The type of mobile browser and operating system you use.

You can enable or disable location services through your device settings.

1.4. Information from Third-Party Social Media Services

You may log in or create an account using third-party social media platforms, such as:

  • Google
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn

If you use these services, we may receive your name, email, profile picture, and other details associated with your account. This information is used according to this privacy policy.

1.5. Data Collected During Registration via Third Parties

When you register using services like Facebook, Google, or Apple, we receive information stored in your account with these providers. This may include your name, profile picture, email address, and other personal data. These third-party platforms’ privacy policies govern their handling of your information.

1.6. Usage Data

We collect information about how you interact with our services, including:

  • Pages visited, time spent, and features used.
  • Information sent by your browser when accessing our services.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Enable core functionality such as security and access.
  • Preference Cookies: Remember your preferences, like language or login details.
  • Analytics Cookies: Help us analyze how you use our services to improve functionality.
  • Advertising Cookies: Provide personalized ads based on your interests.

You can manage cookies through your browser settings. Disabling cookies may affect your ability to use certain features.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Personalize your shopping experience.
  • Improve our website, apps, and services.
  • Send updates, promotions, and other communications.
  • Detect and prevent fraud or unauthorized access.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

4.1. Third-Party Service Providers

We work with companies that assist with:

  • Order fulfillment and delivery.
  • Payment processing.
  • Marketing and analytics.
  • Customer support.

These providers only access information necessary to perform their tasks and are bound by confidentiality agreements.

4.2. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We may disclose information when required by law or to protect our rights, property, or users.

We may share information with your explicit consent.

5. Data Security

We take appropriate measures to secure your information, including:

  • Using SSL encryption for sensitive data.
  • Restricting access to personal data to authorized personnel.
  • Regularly monitoring for security vulnerabilities.

Please protect your account credentials and sign out after using shared devices.

6. Access and Control

You can access and update your account information through your profile settings. If you wish to delete your account or request specific data, contact us at hello@roza.com.bd.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children without parental consent. If we discover such information, we will delete it promptly.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page, and significant updates may be communicated via email. Your continued use of our services implies acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this policy, contact us: