Roza Cosmetics: Delivery and Return Policy

Delivery

  • Shipping within Dhaka: We aim to deliver your order within [Number] business days. Delivery Charge: Tk 60. Delivery Method: Doorstep delivery. Payment Options: Cash on Delivery, bKash, Nagad, Visa, Mastercard, Amex.
  • Shipping Outside Dhaka: We aim to deliver your order within [Number] business days. Delivery Charge: Tk 120. Delivery Method: Doorstep delivery or pickup from courier offices (where available). Payment Options: Cash on Delivery, bKash, Nagad, Visa, Mastercard, Amex.
  • Order Processing: We strive to process orders within [Number] business days of receiving the order.
  • Shipping Partners: We partner with reliable courier services to ensure timely delivery.
  • Order Tracking: You will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the delivery status.

Eligible for Return:

  • Damaged, defective, or incorrect items.

Not Eligible for Return:

  • Products that have been used, swatched, or are liquid/semi-liquid in nature.
  • Products with pre-declared conditions or sale items.
  • Products with broken seals (except for damaged or incorrect items).
  • Returns based solely on a change of mind (e.g., dislike of smell, texture, color, design).

Return Window:

  • You have 7 days from the date of receiving your order to notify us of your intent to return a product.

Return Process:

  • To initiate a return, contact us by phone at +8801882266461 or by email at [email protected].
  • We will arrange for a courier to pick up the return at your convenience.
  • Once we receive the returned item, we will inspect it and process your refund or exchange.

Refund Processing:

  • Please allow up to 10-14 business days for your refund to be processed and credited to your original payment method.

Restocking Fee:

  • We do not charge a restocking fee for eligible returns.

Requirements for Returns:

  • To be eligible for a return, please ensure the product is in its original condition with all original packaging.
  • You must include the original invoice with your return.

We strive to make your return experience as smooth as possible. If you have any questions or require further assistance, please don’t hesitate to contact us.